Best Home Service, Southwest Florida’s leading home service company providing exceptional air conditioning, electrical, and plumbing services to residents from Naples to Tampa for the last 39 years, is pleased to recognize Call Center Manager Jose Rodriguez, and his 8 years of service with the company.
Jose joined the Best Home Services family in 2012 as a dispatcher, and since then has seen a lot of change and rapid growth within the company; including the facility that he oversees today. “The growth has been amazing, it’s great when hard work pays off, we are blessed.” Best Homes Services opened its call center in 2017 with a team of 20+ representatives to facilitate the upwards of 2000 calls received daily. “Each day can present its challenges but fostering an environment of family is what helps us unite together to be an efficient team to handle whatever may come.” Jose now oversees a team of nearly 40 Customer Service Representatives and 10 dispatchers.
Although his role has changed throughout his years within the company, Jose thrives at cultivating an environment of growth within his team. “I enjoy having the ability to impact people’s lives positively while developing and nurturing a culture of excellent customer service and growth potential for all employees.” Customer Service Representatives are on the front line for the company as they provide the first impression to customers.
Key to Success
Jose believes that the key to the company’s success is its people. “It’s a combination of efforts from the clear leadership and vision from Chadd and Keegan to the excellent hard-working employees that make up BEST. Our employees are a driving force; we are passionate about what we do, and it shows.” With over 400 employees within the company, customer care is still at its core. “Taking care of our customers is key, making it easy for them to do business with us and offering a one-stop shop for all their service needs.”
With his anniversary approaching, we asked Jose what has been his biggest takeaway in 8 years with BEST. “It’s incredibly fulfilling to know that if you put in the effort and are willing to grow to your potential, you can reach success.”
More about Jose
Jose has been happily married for 12 years to his high school sweetheart Lismary. They have a 9-year-old son named Kaiden and have lived in Southwest Florida for 12 years. Jose is a dedicated manager who treats his team like one big happy family. When Jose is not working, he is spending time with his family or working on his art.
Best Home Services is a local, family owned and operated company that is focused on caring for their customers and the community. Their team relentlessly works to continuously improve their service in order to make Southwest Florida homes safer, more comfortable, and more efficient-one job at a time!