Best Home Services Employee Spotlight: Natty Farley
Best Home Services is pleased to recognize customer service representative Natty Farley and her 1 year of service with the company
Natty became a part of the Best Home Services family in June of 2017. Natty has seen and been a part of the rapid growth and development of Best Home Services in the Southwest Florida area. She feels that the word “fun” is the best way to describe the company.
“At Best Home Services, we’re always working together to make our work environment fun and productive.” Natty says that she feels a part of the Best Home Services family when she comes to work. “When I’m having a bad day, someone at work will cheer me up, that’s because we’re like family.”
We asked Natty, as a customer service representative, what advice does she have for her customers in Southwest Florida
“Trust that we will give you the best customer service experience.” Natty talked about how she deals with customers daily, and she stressed that it’s important to remain kind and welcoming to each customer. “It’s so important to be patient with customers because we don’t know what a customer is dealing with when they call us.” Being a people’s person, Natty is a firm believer in the golden rule that says treat others as you would yourself.
Working at Best Home Services has taught Natty how to be organized. “I’ve learned that having structure is important, and having patience with customers is a must.” Being in customer service for over 10 years, Natty says that giving a customer a smile over the phone puts the customers at ease.
Natty is happily married to her husband, Todd Farley, with whom she celebrated her 1-year anniversary on May 25, 2018. Together they have an adopted dog name Simon that they dearly love. Natty has lived in Southwest Florida for 15 years. Natty is a dedicated employee and spends much of her time helping and serving customers at Best Home Services. When Natty is not working, she is spending time with her family or working on a new exercise routine.
Best Home Services is a local, family owned and operated company that is focused on caring for their customers and the community. Their team relentlessly works to continuously improve their service in order to make Southwest Florida homes safer, more comfortable, and more efficient-one job at a time!